Shipping Policy

Shipping with Soul

At Aigua Nua, we believe that every order is more than just a delivery —
it's the beginning of a story that starts in our hands and ends in yours.

That’s why we take great care with every step, from the first whisper of fabric to the final arrival at your doorstep.
Whether we ship from Spain or our international warehouse (PRC), we are proud to offer free worldwide shipping — because no matter where you are, we want you to feel the Mediterranean close to you.

Estimated Delivery Times

Spain: 7–10 business days
Rest of Europe: 7–12 business days
Asia & USA: 10–12 business days
Australia: 10–15 business days

Please note these are estimates. Customs or local delivery conditions may cause slight delays. We’ll be here every step of the way.

Pieces with Soul Take Time

Some of our creations — especially those featuring hand-stitched seashells or delicate artisanal finishes — require more time. Each detail is placed slowly, patiently, like stitching memory into fabric.

These special pieces may take a few extra days to ship.
We do this out of respect for the process, because we believe that true beauty should never be rushed.

We prefer to deliver something timeless a little later than something soulless right away.

If your order includes one of these pieces, we’ll let you know with transparency and care.
Thank you for understanding that, at Aigua Nua, time is part of the luxury.

Shipping Method

Your order will ship from Spain or our international warehouse (PRC), depending on availability, to ensure the most efficient and reliable delivery.
As soon as your package is on its way, you'll receive an email with a tracking number so you can follow your parcel — a quiet journey, soon to be part of your story.

Order Processing

Every Aigua Nua piece follows its own ritual.
Please allow up to 5 business days for us to prepare your order with the care it deserves.
During this time, we perfume it, wrap it, and present it like a gift crafted with soul — because we believe luxury is in the details.

Free Worldwide Shipping

Yes, we ship free to the entire world.
From the Mediterranean, to wherever you are.
No hidden fees. No surprises. Just our desire to make your experience with Aigua Nua as clean and clear as the water that inspires us.

Customs & Import Duties

For orders shipped outside the European Union, your package may be subject to import duties or local taxes upon arrival.
These charges, if applicable, are the responsibility of the customer.
We recommend checking with your country’s customs office before ordering if you’re unsure.

Shipping Restrictions

While we aim to reach every corner of the world where honest beauty is valued, there may be rare cases where restrictions prevent us from delivering.
If this happens, we’ll notify you right away and do our best to find an alternative.

Missing or Delayed Orders

If your order hasn’t arrived within the expected timeframe, we’re here to help.
Just reach out to us — we’ll resolve it with care, speed, and transparency.