FAQs

All prices on our website are displayed tax-free in US dollars. You may be required to pay customs duties or import taxes once your order arrives in your country. These fees are determined by your local customs authority and are the customer’s responsibility. We are not responsible for any delays caused by customs.

If you're not satisfied with your purchase, you can request a return within 30 days of receiving your order. Please contact us with your order number and reason for return. Our customer support team will review your request and provide return instructions if approved. Items must be returned in their original condition and packaging. Final sale items cannot be returned.

Yes, customers are responsible for all return shipping costs and any additional related fees.

Please contact us within 7 days of receiving your order. Include your order number and clear photos of the item(s) in question. We’ll do our best to resolve the issue as quickly as possible.

Once we receive your return, please allow up to 14 business days for us to process it. We’ll send you an email confirmation once your return has been reviewed and processed.

Refunds will be issued to your original method of payment. If you paid by credit or debit card, the refund will be processed to your card-issuing bank within 7–10 business days after we receive your returned item or cancellation request. If you haven’t received your refund yet, please contact your bank or card provider, as processing times may vary.